Edited on: June 21, 2022, 00:00
In this policy, all references to «VJUH», “Group”, “we”, “us”, “our”, and “ours” mean any company within the VJUH LTD group of companies. References to “you”, “your”, and “yours” refer to the person using our Website(s) and providing us with personal information.
1. Privacy
«VJUH» undertakes to protect the personal information you provide to us, and we will take all possible measures to ensure that all data you submit through the Website(s) remains secure. For this purpose, we have prepared this Privacy Policy so that you know what information we collect when you use our Services, why we collect it, and how we use the data received.
This document describes how «VJUH» handles the information and data that you provide to us. By submitting your information to «VJUH» and by using our Website(s), you confirm your consent to our use of your personal data as described in this document. If you do not agree with the terms of this Privacy Policy and do not wish to provide the personal information we request, please do not use this Website.
2. Information collected
Personal information that we may request for further use includes, but is not limited to:
a. any information you provide to us when filling in account registration forms, as well as any other data you provide through the Website(s) or by email (for example, first and last name, date of birth, bank card information, home address, email address, telephone number);
b. communications through the Website(s), email, telephone, web chat, or any other means of communication;
c. participation in surveys that we may conduct from time to time;
d. the full history of transactions related to a customer account, whether carried out through the Website(s) or through third-party services;
e. login information and detailed data, including geolocation data, web logs, operational logs, and other recorded system information about network activity.
3. Use of collected information
We use the personal information received from you to improve the quality of the Services we provide and for the following purposes:
a. processing your bets and transactions. This includes the use of bank cards and electronic payment systems;
b. providing you with customer support services and assistance in setting up, operating, and managing your account;
c. fulfilling legal and regulatory obligations;
d. creating personal customer profiles for the purpose of awarding personal bonus points and rewards;
e. taking the necessary measures to ensure customer account security and conducting necessary verification checks;
f. analyzing customer dynamics through market research assessments (participation in surveys is not mandatory, and customers may choose whether to participate);
g. providing our registered customers with information about promotions, products and services, or providing promotional information from our business partners, affiliated companies, and branches, to receive whose advertising information customers have specifically subscribed;
h. analyzing and studying transactions in order to prevent fraud, money laundering, and other illegal gaming schemes.
4. Promotional information
If you choose not to receive promotional information, we may still use your Personal Information, including your email address and phone number, to provide you with marketing messages about products, services, and promotions that we believe may interest you. This may also include information about other gaming products and services from selected business partners. If you wish to stop receiving marketing and other promotional materials, you may opt out by adjusting your account settings accordingly or by contacting our customer support service at mail@vjuh.io.
You should also note that by accepting any prize or winnings from us, you agree to the use of your first name, surname, and photographs for advertising and promotional purposes without additional compensation, except where prohibited by law.
5. Collection of personal information
We will not collect personal information about you without your knowledge. However, we may automatically collect certain data and obtain personal information about you where you provide such information while using our Services and through your interactions with us. We may also receive certain personal information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party suppliers. In addition, we reserve the right to engage third-party service providers to provide technical support to customers, process your online transactions, and maintain your account. Please understand that such providers, service providers, and third-party e-commerce services may be given access to any information you transmit to them. We assure you that we will use and protect any Personal Information obtained by us as described in this Privacy Policy. Any information you provide will only be disclosed to third parties outside the VJUH LTD group of companies in accordance with this Privacy Policy, and we will take necessary steps to ensure that our arrangements with third-party service providers and online providers always protect your Personal Information.
6. Sharing personal data
We may transfer information you have provided to other companies within the VJUH LTD group and to our business partners with whom we cooperate for the purposes of processing the data specified in Section 3 of this Policy.
Consent also includes the processing of your requests relating to the use of our Brand/Products and/or Games/Products or those of our business partners.
Given that the Internet is a global environment, the use of the Internet to collect and process personal data necessarily involves the transmission of data. Therefore, we may also disclose the information you provide to our business partners, suppliers, and subcontractors in order to perform any obligations under agreements that we may have entered into with them or with you. For fuller information, we may provide you with information about any third party to whom information about you has been disclosed. Please note that in order to provide you with qualified service, we and/or our service providers may need to transfer your personal data from one country to another within the European Union (EU) and the European Free Trade Association (EFTA), as well as to certain data processors who may be located outside the European Economic Area (EEA). Therefore, by browsing the Website and exchanging electronic messages with us, you acknowledge and agree that we (or our suppliers or subcontractors) will process your personal data in these countries. We will always take all possible steps to ensure reliable processing of your information and data so that they comply with this Privacy Policy.
Relevant supervisory authorities, regulatory bodies, employees of «VJUH», including support staff, finance departments, and fraud detection departments, also have access to your personal data in order to perform their duties and provide you with assistance. You hereby agree to such disclosure of information about yourself.
7. Sale and distribution of data
We do not sell personal data about our customers to third parties. However, we may disclose personal data in connection with the acquisition of new business structures. If the structure of the VJUH LTD group of companies undergoes any changes, such as a merger, acquisition by another company, or partial acquisition, then our customers’ personal data will most likely be included in the sale or transfer. As part of our policy, we will inform our customers by email before such transfer of personal data is carried out.
We also reserve the right to disclose personal data where we believe such disclosure is necessary in connection with legal requirements or to ensure compliance with our terms, to protect our rights, property or safety, and to protect any other companies in the Group, our customers, or other third parties.
8. Laws and regulations
We hereby confirm that when collecting and processing your personal data for the purpose of managing your account, we undertake to comply with strict legal provisions on personal data protection. Accordingly, we strive to protect your Personal Information and respect your right to privacy in accordance with applicable legal standards. In addition, for the avoidance of doubt in this Privacy Policy, nothing herein shall help us shield you from the disclosure of your Personal Information if we are required to do so by law.
9. Retention of your personal information
As stated in these terms and conditions, both you and «VJUH» may decide at any time to close your account. After your account is closed, we will store your personal data in text form for the period required by law. The data will only be used if required by competent authorities in cases of requests regarding financial and tax deductions, fraud, money laundering, or the investigation of any other unlawful activity.
10. Contact us
You may contact us in the following cases:
a. to confirm the accuracy of the personal information we have received from you and store;
b. to find out how we use your personal information;
c. to prohibit the future use of your personal information for advertising purposes;
d. to update any information we hold about you, provided that in such cases you supply evidence that we may request from you in order to make such changes. Providing us with false information about yourself is unlawful, and you are responsible for ensuring that we always have the most up-to-date and accurate information about you;
e. to transfer your personal data in cases предусмотренных законодательством;
to request the cessation of processing of your personal data, as well as deletion of data in cases provided for by law.
You also have the right to lodge a complaint with a supervisory authority, in particular in the state of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of personal data relating to your rights violates personal data protection law.
11. Cookies
By accepting the terms and conditions of «VJUH», registering an account and using our services, you confirm that «VJUH» will use cookies to store and use certain information on your computer, laptop, tablet, or mobile device when accessing our websites, mobile sites, or mobile applications.
Cookies are small text files that are stored on your computer or device when you visit certain websites. They store certain settings and send information from your browser to facilitate your navigation on the Internet and provide higher-quality, more personalized online services. Without some of the cookies we use, the Website cannot function properly.
At present, it is technically impossible to configure your cookie settings for use with individual websites, however if you wish to delete all cookies already stored on your computer or prevent them from tracking your browsing behavior on this Website, you may do so by deleting existing cookies and configuring your browser privacy settings to block them (cookie settings can usually be changed in the “Settings” section of your browser). We recommend that you do not block or delete cookies, as this may lead to unstable or incorrect operation of our Website(s).
12. Agreement
Please note that this Privacy Policy constitutes an agreement between you and the VJUH LTD group of companies. We may periodically make changes to this Policy and notify you of such changes. We recommend that you regularly review this Privacy Policy page.
