VJUH refers to responsible gaming as a customer service policy. We believe it is our responsibility to you, our customers, to ensure that you enjoy your gaming experience on our site, while taking into account the possible social and financial harm associated with problem gambling.
Control problem
Gambling should be viewed as a fun pastime and not as a source of income. While most people are able to treat gambling as a recreational activity and only risk what they can afford to spend, for some it can be an overwhelming task. In order to maintain control over your gambling habits, we remind you that when gambling, you should always consider and monitor the following points:
- Gambling should be done in moderation - it is just a form of leisure, and not a way of making money
— No need to chase wagering - you always have a chance to win another time
- You should only play when you can cover your losses
— Keep track of time and monitor the amount of money you spend
— If you need a break from gambling, write a request to the online support service, and we will temporarily exclude you from the number of active players on the site
- If you need to talk to someone about any problems you may have when gambling, please contact one of the organizations below
Do you have any problems?
— If you are concerned that gambling may be having a negative impact on your life or the lives of your loved ones, the following questions may help you find out:
— Does gambling distract you from going to work or school?
— Do you play to just have fun or to avoid boredom?
— Do you play alone for long periods of time?
— Has anyone ever criticized you for your passion for gambling?
—Have you lost interest in family, friends or hobbies because of gambling?
Have you ever lied to hide the amount of money you lost or the amount of time you spent gambling?
— Did you lie, steal or borrow money to place bets?
— Are you reluctant to spend “play money” on anything else?
— Do you play until you lose all your money?
— Do you have a desire to try to win back lost money as soon as possible immediately after a loss?
— Do you feel lost and desperate when you run out of money when gambling?
— Do quarrels, frustrations or disappointments make you want to play?
— Does gambling lead you to depression and thoughts of suicide?
The more positive answers you give to the questions, the higher the likelihood that you have a gambling addiction. To speak to someone who can give you advice and support, please contact one of the organizations below.
Self-exclusion
If you need a break from gambling, you can independently exclude yourself from the number of active players on the site by contacting the support service. The account is blocked within seven calendar days after the application is created. Self-exclusion means that your account will remain locked and will not be accessible under any circumstances.
If you are considering self-exclusion, please be sure to contact all gambling establishments where you have accounts and request that your accounts be blocked there as well. We also recommend that you pay attention to installing software that will allow you to block access to online gambling sites (see filtering systems at the end of the page).
Organizations engaged in consulting in the field of gambling
GamCare, the leading authority providing advice, advice and practical assistance to address the social impact of gambling in the UK, is located at www.gamcare.org.uk. Confidential helpline: 0845 6000 133.
Gamblers Anonymous is a collection of men and women who have come together to solve their own gambling problems and are committed to helping other addicted gamblers do the same. The organization has regional offices around the world. Information about Gamblers Anonymous services is available at: www.gamblersanonymous.org.uk.
Gambling Therapy provides support and counseling for those affected by gambling. Members of the Gambling Therapy team work both in the UK and internationally. Information about the site can be found at: www.gamblingtherapy.org.
Minor players
Opening an account and playing at VJUH is illegal for persons under 18 years of age. VJUH approaches this issue extremely seriously and responsibly. We verify the age of all customers who use payment mechanisms available to persons under 18 years of age, and additionally conduct random age checks on customers using other forms of financing mechanisms. Please note that if anyone under the age of 18 is caught using the site, that person's winnings will be confiscated.
Filtration systems
Filtering allows parents to regulate Internet access based on criteria they select. Parents have the right to use filters to limit or prohibit their children's access to gambling sites. If you share a computer with family or friends who are prohibited by law from registering and betting on our site, or if any of them have requested that their access to gambling be blocked, please consider the following filtering and parental control options:
— Net Nanny™ www.netnanny.com
— CyberPatrol www.cyberpatrol.com
